(Not that I don't appreciate the occasional snark. I most definitely do.)
But sometimes I just have to stop myself and think: Would I say these words to this person if he/she were standing right in front of me? If the answer is no, I will not. go. there.
I will respond with compassion. If I cannot respond with compassion, I will not respond at all.
As you were.
Before you speak, think: Is it necessary? Is it true? Is it kind? Will it hurt anyone? Will it improve on the silence?
—Sri Sathya Sai Baba